Complaints; Croner-i Early Years Management Toolkit for dot2dot Includes the Latest Ofsted Complaints and Concerns Proceedure

Providers are required by law to have in place a written procedure for dealing with concerns and complaints from parents and carers, and to keep a written record of any complaints and their outcome. Provisions should encourage parents and carers to share any concerns they may have, as dealing with a complaint at an early…

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