dot2dot and Stanmore Insurance Brokers have been the insurer for our private day nursery, Birkenshaw Kindergarten, for many years. Jackie Hyde has always been extremely professional, responsive and informative. She has given us her full support and has gone out of her way to ensure the insurance product compliments our business. Jackie has personally visited us at our setting to walk through the policy in full and to ensure we are getting the most out of the additional services available to us as part of the insurance package that comes at no extra cost.
The product offering is very comprehensive and includes every aspect of the nursery from outings to debt recovery. The service provided is much more than insurance cover. The team offer guidance on all matters pertaining to the setting. We refer any issues or complaints that could have the potential to result in a claim to the team for help and support and to determine the best course of action. To date, we have never had a claim and we believe this can be attributed to the high standards we operate in our setting together with the excellent working relationship we have with dot2dot and their partner Croner.
Croner operates a helpline for employment law advice and health and safety. We regularly use the helpline to discuss HR issues such as long-term absence, employment contracts and disciplinary matters and have found the support and expertise invaluable. Croner also has an excellent online information site “croner-i early years” that provides everything you need to know about early years. We have come to rely on croner-i as our first port of call for up-to-date information, news and policies and procedures.
The product and customer service package we receive from Stanmore Insurance is second to none. We consider them our trusted partner and would highly recommend both Jackie Hyde and Stanmore Insurance.
Richard & June Bell – Owners, Birkenshaw Kindergarten