As you are aware Alphabet House have recently renewed our insurance with our existing provider due to exceptionally tight timescales to change. In the course of trying to review our package, we contacted a number of providers who had been trying to “lure us” to them over the past year. From first conversations, only one company was considered in the running with our existing provider and I am pleased to tell you it was dot2dot. Whilst, due to timescales, we were unable to do anything other than renew our existing provision this time, I feel its important to give you feedback on how we found your service and what differentiated you from the other providers.
Your team members were all helpful and consistent in their approach, returning calls and emails in a timely manner. Both you and your advisors were very good at describing (in layman’s terms) what deficiencies of cover you felt we had and what might be more appropriate. We felt informed and advised in a professional and non- pushy way. The advice was given from the context of “getting it right” whether we were to insure with you or not. This is a refreshing approach in a marketplace that is either sales orientated or leaves you to renew on the basis of existing cover without advice and guidance.
In short, the service we received was excellent. Timescales were against us on this occasion, however, I would have no hesitation in contacting you again with a longer lead time, safe in the knowledge that a pragmatic quote would follow.
Thank you to you and your team for the professional way our request was dealt with.
Alphabet House Day Nursery