Providers are required by law to have in place a written procedure for dealing with concerns and complaints from parents and carers, and to keep a written record of any complaints and their outcome. Provisions should encourage parents and carers to share any concerns they may have, as dealing with a complaint at an early stage is the best way to prevent it escalating.
If a complaint cannot be resolved using the provision’s procedure, or if it concerns something, such as child protection, that the complainant does not wish to discuss with the provision, the complaint may be sent direct to Ofsted. Take a look at the updated the topic on Complaints on the Croner-i Early Years Management Toolkit for dot2dot. It now includes the latest information on Ofsted’s complaints and concerns procedure.
Please call one of the dot2dot team on 01204 570390 if you have any difficulties in logging onto the Croner-i system.