To be a point of contact for clients and colleagues in respect of claims. I also to visit clients to complete an investigation into a claim, in particular in relation to liability incidents and large losses
Favourite part of the job?
Visiting clients and getting the right result for a client in a claim
Hobbies outside of work?
I have run a Mother and Toddler Group on a voluntary basis for the last 18 years. When I am not running around after my own grown up children I also like to spend time outdoors walking or relaxing with a good book. I also volunteer for a homeless charity
Office or out of office nickname?
Best achievement or moment at work?
I have worked for Stanmore Insurance Brokers for 20 years this year and have been involved with dot2dot since its launch in 2003, which I think is a tremendous achievement!
If you were a bear what would be your name?
If you were a teddy what kind of teddy would you be?
A Care bear
Apart from working for Stanmore/dot2dot what would your dream job be?
My dream job would be as a personal shopper
What is your greatest achievement?
My children and my husband…he’s a work in progress!
Why it is so important that you care about your customers and how has it made a big impact/difference to them?
Customers usually need my help when they have a problem and they are often feeling vulnerable, I strive to make the process a lot less painful for them and find the right answer for their business