Overall responsibility for the operational side of the dot2dot scheme. This includes the development of the policy wording and ensuring we deliver a top quality service
Favourite part of the job?
Staff development ensuring they reach their potential
Hobbies outside of work?
Lots of Volleyball
Best achievement or moment at work?
I will always remember my 1st solo meeting with a new prospect and the excitement waiting for the call to say they wanted to be a dot2dot customer. They did!
If you were a bear what would be your name?
Apart from working for Stanmore/dot2dot what would your dream job be?
Guinness World Record Adjudicator – They must see all sorts!
Why it is so important that you care about your customers and how has it made a big impact/difference to them?
From a wider perspective, all our clients have dedicated dot2dot staff to look after them. This has meant strong relationships have been built and then when things are difficult that personal touch really helps