Janet Ferguson

Broking and Compliance Manager

Favourite part of the job?

I really like to solve a client’s problems however complicated and then coming to a conclusion with everyone happy

Hobbies outside of work?

Hill walking and being part of my community choir

Best achievement or moment at work?

We had a crisis at work which meant that I needed to step out of my comfort zone and take on new challenges. I really felt I managed to create a pull together team attitude and we succeeded when at the time, I didn’t think it was possible

If you were a bear what would be your name?

Ginger

If you were a teddy what kind of teddy would you be?

Worn

Apart from working for Stanmore/dot2dot what would your dream job be?

Rock star

What is your greatest achievement?

Juggling being a working mum has never been easy but now looking back, I have been successful at work but equally my grown up children are happy and contented with life

Why it is so important that you care about your customers and how has it made a big impact/difference to them?

The customer is centric to everything we do and it is when a client picks the phone up to you with a major problem and you can ease their burden, do you know you are playing an important part