Favourite part of the job?
Engaging with customers and being innovative with new development ideas
Hobbies outside of work?
Walking my dog Baxter
Office or out of office nickname?
Best achievement or moment at work?
If you were a bear what would be your name?
If you were a teddy what kind of teddy would you be?
A well-worn one because he would have had lots of love.
Apart from working for Stanmore/dot2dot what would your dream job be?
What is your greatest achievement?
Becoming a director at Stanmore and dot2dot
Why it is so important that you care about your customers and how has it made a big impact/difference to them?
Being customer centric and providing a quality experience is vital. The biggest impact is when clients have been in a difficult situation such as a large claim or a safeguarding incident. Always being there for them in a time of need if it is only a shoulder to cry on, is very rewarding. The best feeling is when everything comes right again and you have played a part.