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The dot2dot team

We are extremely proud of our team of specialist  nursery insurance experts here at dot2dot.

We are always available to discuss any aspect of your childcare and Early years requirements, and look forward to working closely with each of our valued clients. Let’s meet the dot2dot team…

 

Jackie Hyde- Director

Commercial Union 1981–1988

Stanmore Insurance Brokers–1988 to date

When I was invited to become a Director in 1999 this gave me a new perspective on the needs of my clients. As an owner manager I fully understand and appreciate the need for clear, relevant and cost effective advice. I always ensure client focus is key within the organisation alongside our expertise in providing corporate risk solutions. My enduring aim is to exceed expectations. The launch of dot2dot in 2003 has given plenty of opportunities to develop my creative flare and I am constantly on the look out for innovative ideas, partners and solutions which will make a real difference to our nursery clients.

Jackie Hyde – 01204 570372
e-mail: jackie@dot2dot.org.uk

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Janet Ferguson – Broking and Operations Manager

After leaving Sheffield University in 1978 with a quality degree, I joined Royal Insurance as a graduate trainee. This gave me an excellent grounding in the technical aspect of insurance and during my time with them I qualified as an Associate with the Chartered Insurance Institute.

Marriage and children resulted in a five-year career break because I wanted to concentrate on family life which coincided with a relocation to Manchester. As the children became more independent I returned to insurance industry working for another major insurer.

An opportunity arose in 1999 to work for Stanmore Insurance Brokers which certainly showed me a different perspective of the industry. During the time I have worked for Jackie my role has developed from an account handler dedicated to a number of clients to the Broking and Operations Manager. My current position still focuses on clients but more from a managerial view point. I oversee the client service we provide from both the technical and compliance perspective keeping abreast of industry changes. Insurer relationships are also an extremely important part of my work as we must ensure they always deliver what is needed.

I really enjoy the variety and being part of the development of the business. Although, I am always willing to step in and lend a hand with day to day queries, my key responsibilities are using my long standing insurance expertise to make sure we can always address our clients wider insurance requirements.

 

 

Stanmore Ins Staff

Julie Moore – Claims Executive

I was first introduced into the nursery sector when I joined Stanmore Insurance in 1997 after having my first child, although I have been involved in the claims side of the Insurance Industry since 1986! Over the next few years I went on to have two further children and start my own parent and toddler group which I continue to run on a voluntary basis. I am delighted to have been involved with dot2dot since its launch in 2003 and feel the experience gained in my personal life greatly assists me in my working life.

Over the years, I have gained considerable experience in handling claims with major insurers. I always strive to provide a professional and supportive claims service as I am conscious that even the smallest incident can cause a huge amount of disruption. I endeavour to make the process as painless as possible.

I have worked alongside Jackie on a number of complex cases ranging from major fire losses with the nursery business being disrupted to allegations of negligence. Safeguarding incidents can be extremely upsetting for our clients but we work closely with all parties to ensure we support them through these extremely difficult situations. My handling of larger losses includes coordination with Loss Adjusters and Solicitors so that we can guide the client along the way.

More recently my role has developed into that of Claims Executive. This gives me the opportunity to get out and about visiting clients and accompanying Insurer representatives to provide guidance and support through the claims process. I am thoroughly enjoying this new responsibility.

All in all my work gives me plenty of challenges but also a lot of satisfaction

Julie Moore – 01204 570 374
email: julie.moore@dot2dot.org.uk

 

Stanmore Ins Staff

Julie Simpson – Senior Account Handler

I first joined Stanmore Insurance Brokers in 1996 having worked for a previous broker since the age of 16. I started my career dealing with personal insurances which I still enjoy to this day. When my son was born in 2002 I was able to return to work with the help of a local nursery. I am delighted to be one of the longest standing members of the dot2dot team. I have gained my knowledge and experience of the nursery sector alongside the development of the scheme. A close personal relationship with my clients is very important to me and I get immense satisfaction that I know them
so well.

Enticing new clients to join dot2dot gives me a real buzz. It really brings out my competitive nature and gives me a chance to demonstrate the depth of my policy knowledge and understanding of the nursery business.

I am very proud to be part of dot2dot because I feel as a team we do offer a policy that is so unique.

Julie Simpson – 01204 570 392
email:  julie.simpson@dot2dot.org.uk

 

 

 

Stanmore Ins Staff

Jenny Hyde – Account Executive

I joined the dot2dot team in 2008 after graduating from the University of Hull with a degree in Psychology. I have subsequently completed a number of insurance exams and now have my Diploma in Insurance.

My role has developed from being mainly office based to a more external role. This has been great because it means I get to meet our lovely dot2dot clients and see their fantastic settings. It is also helping me to find out more about the wider issues my client’s face and build a greater understanding
of the Early Years Sector as a whole.

I am also involved the making sure our website and social media pages are filled with the latest information and guidance on matters that affect our clients.

Jenny Hyde – 01204 570 393
email:  jenny.hyde@dot2dot.org.uk

 

 

Stanmore Ins Staff

Gwen Hill – Senior Account Handler

Once my youngest of two children went to nursery, I joined an insurance broker which was local to home. Having started work on a part-time basis this soon built up to full time role and in fact I stayed at this company for thirty years. There was never a dull moment as my involvement in the business ranged from post to financial accounts to regulations and never forgetting my client responsibilities.

In 2008 my company was purchased by Stanmore which resulted in me joining a larger organisation with many more challenges on the way. I was delighted to be asked to join the dot2dot team just over three years ago. I have really enjoyed working with our nurseries as it is a lovely industry to deal with. It has been a pleasure getting to know our customers and to appreciate how they work and understand their needs within the childcare sector.

On a personal note my children have long since fled the nest but I am blessed with the pleasure of four grandchildren. Although I love them to bits, I am still pleased to go off on my treasured holidays and as I do not need to accommodate school holidays I am free to venture long haul and benefit from the winter sun.

Gwen Hill – 01204 570 395
email:  gwen.hill@dot2dot.org.uk

 

 

Stanmore Ins Staff

Chris Park – Account Handler

I joined the dot 2 dot team in July 2014 having previously worked for a couple of Insurance Companies. My role as Account Handler with d2d sees me look after a number of nursery clients overseeing any mid-term adjustments, renewals and new business quotes on a daily basis. I have a Post Graduate Diploma in Newspaper Journalism and because of my knowledge of social media I help to keep the company’s website, Facebook and Twitter accounts up to date with the latest industry and company news on a weekly basis.

Chris Park- 01204 570386
email:  chris.park@dot2dot.org.uk

 

 

Stanmore Ins Staff

Nicola Pickering

I have recently joined the Stanmore team as dot2dot Administrator. It is my job to ensure that your documentation is processed quickly and accurately. This gives the technical team more time to offer our clients advice and deal with any claims. I hadn’t worked within the insurance sector before joining dot2dot and have already gained lots of experience. I have found the dot2dot team provide a great quality of service & I am looking forward to contributing to that

Nicola Pickering – 01204 570389
email:  nicola.pickering@dot2dot.org.uk

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